Frequently Asked Questions
▷ Do you offer package deals?
No. All of our items are priced individually. This allows each event to be unique. Occasionally, we do offer specials on certain rental items. Please see our current specials here.
▷ Are there minimum quantities that I need to rent?
China and flatware are rented in multiples of 5. Glassware is rented in full racks (quantity will vary with glass sizes). All other rental items can be rented in any quantity.
▷ Am I responsible for cleaning dishware, flatware and linens?
No. We wash all dishware, flatware and linens upon return. Simply empty your glassware, rinse or wipe your plates and remove excess food from chafers and trays. China, flatware and glassware should be sorted by style and placed back in the crates/racks they arrived in. Please shake out all linens and place them in the provided linen bag. Do not place linens in plastic bags. Grills and other cooking equipment must be returned in clean condition to avoid forfeiting the cleaning deposit.
▷ When is my Will Call order due back?
Will Call orders are due back between 8am-12pm on their due date. If you will need additional time, please contact your salesperson.
▷ What happens if I am late returning my rentals?
Late rentals will be charged an additional rental rate for each day past due.
▷ Am I responsible for damaged, broken or lost items?
Yes. The customer is responsible for rental items from the time they are delivered until they have been picked up by Diamond Event and Tent or until they have been checked back into our Will Call by the customer. Please keep all items secure, dry and protected from the elements as we do charge for missing, broken and water damaged items. If any missing items can be located after the event, we ask that they be returned within 24 hours. You will be charged for any items that cannot be located.
▷ What should I do if I receive my order and items are missing or damaged?
If you discover missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after hours, please call us at (801) 262-2080 and leave a message in our after-hours emergency mailbox. We will contact you as soon as possible. We cannot accept disputes after an event is over. If requested, we are willing to perform a full inventory count of the items in question.
▷ How far in advance should I make my reservation?
Reservations are subject to product availability. Once you are firm on your event date, please reserve your rental items as soon as possible. Ideally, large events should reserve at least 6 months in advance. Weddings should reserve at least 3 months in advance. However, we are always happy to accommodate last minute requests when we have the availability to do so. Permitting may also be necessary for your tent and can take up to 2 weeks or longer depending on your municipality.
▷ What is required to make a reservation?
To make a reservation, we require your contact information, valid credit card information and a non-refundable deposit. For most rental items, the deposit is equal to 25% of your reservation total. For tents and large event equipment, the deposit is equal to 50% of your final balance. This deposit will be applied toward your final invoice amount.
▷ Can I make changes to my reservation?
Changes can be made up to 3 business days before your event. Any reductions or cancellations made within 3 business days of your event will be subject to a 25% restocking fee. Additions are subject to item availability.
▷ Should I call Blue Stakes if I am getting a canopy or tent?
Utah law requires public utilities to be marked before staking a canopy/tent. With a minimum of four working days’ notice, Diamond Event & Tent will handle this as a complimentary service. Remember Blue Stakes does NOT mark private utilities or sprinkler lines. Anchoring tents with cement weights will add an additional cost.
▷ When is the final balance of my reservation due?
All final balances are due one business day prior to your delivery or upon picking your rental items up from Will Call.
▷ Do you deliver?
Yes. We offer delivery to most of the Wasatch Front. Business deliveries are between the hours of 8am and 5pm. Residential deliveries are between the hours of 8am and 8pm. We will deliver the business day before your event and pick up the next business day after your event. During the peak season, we offer delivery services 7 days a week. Delivery rates will vary depending on delivery specifics.
▷ How much is your delivery fee?
Our standard delivery fee for most of the Wasatch Front is $150. Please contact us for a quote for regions outside this area.
▷ What time will my delivery arrive?
Delivery trucks are assigned the most efficient route possible within an area. During the summer they typically arrive between 8am-8pm. If we have a contact name and phone number, our driver will call you 30-60 minutes prior to your delivery.
▷ Can you deliver at specific times?
Yes. There are additional delivery fees for smaller delivery windows and specific times, as we will be arranging other deliveries around your event. After hours, Sundays and holidays are also assessed additional delivery fees. We will do our best to accommodate specific delivery times, but there are times when this is not possible. Please contact us for a quote if you require specific delivery times.
▷ Where will they place my rental items upon delivery?
Standard delivery includes our "Driveway Delivery Service", so a secure and accessible space, like a garage is an excellent choice. If you need items carried to a backyard, inside a home, up an elevator or down the stairs, please speak with your salesperson in advance to make arrangements.
▷ Do you set up tables and chairs?
Yes. We can set up your tables and chairs for a fee if the request is made prior to delivery. Please contact us for pricing. Otherwise, rental items will be left neatly stacked in a single area. Upon pick up, tables, chairs and other rental items should be left as they were delivered.
▷ Is the set-up of my tent included in the tent rental price?
Yes. Set up and take down of our standard tents and structures is in included in the rental price. We do not set up and take down our DIY tents.
▷ Can we pick up or return on Sunday?
We are closed Sundays. Rentals may be returned the following Monday at no additional charge.
▷ How can I pay for my rentals?
We accept cash, check, debit and all major credit cards. If paying by check, payment must be received at least one week prior to your event.
▷ Can I get a refund on items I do not use?
There are no refunds on unused rental items. Every item that leaves our building is treated the same way upon return, used or not. This ensures that rental items you receive are clean and ready for use.
▷ What is your cancellation policy?
Tent reservations cancelled within 30 days of delivery will be charged a 50% cancellation fee. All other cancellations will be charged a 25% cancellation fee.
Please feel free to call your salesperson if you have any additional questions.